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  • haworth steve evo19H o w  N o w
    D o w n  V O W?

    EVO fails to expand range
    to serve Biz Supplies mkt


    VOW, the leading UK OP wholesaler, part of the EVO Group, continued its 10yr long decline in 2021 in spite of acquisitions, the collapse of rival Spicers; and ignorantly missed, broadline business supply expansion opportunities. Moreover, losses continued. What happened to VC owner Endless' much lauded investment in growth initiatives? 

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  • Hygienic Office 21Healthy Hygiene
    mkt momentum?

    Who's winning mkt share?
    12%+ avge price inflation


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q3'22 analysis is nearing completion with brands' volumes slowing, boosted by double digit price hikes. Complete

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  • Productivity stairway to heaven2Can dealers pass
    productivity test?

    From OP to personal svcs
    in hygiene, FS, pkg supply?


    We've written exhaustively about the need for OP dealers to convert from 'transactional' product suppliers to 'personalised productivity services' providers inc. hygiene, foodservice & packaging. Amazon is winning the transactional battle with same day delivery of broadline business supplies to WFH users. Can dealers pass the 3pt conversion test? We discuss and highlight the best practice services providers? Complete 

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  • industrial supplies invasionIndustrial supply
    market resurgent!

    Edu, H/Care, Infrastructure
    investments boost growth


    Q3'22 financial reports for leading industrial supply distributors are nearing completion e.g. Fastenal, Motion, MSC, Grainger, Wesco, Arrow, Berry, DXP show double-digit sales growth boosted by price hikes; and higher profits. Proficiency Index reviews the performance of the Top 20 US distributors in 2022 with insightful analysis and discussion with leaders, progress and plans for 2023. Updated

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  • OPeless Island'OPeless, OPaque
    reports hide dive

    Top10 leaders' misleading
    market over terminal trend


    Proficiency Index
     is reaching the conclusion of Q3'22 reports analysis. It has become obvious that many OP market CEO's, who have failed to reinvent their companies, are in denial; and desperately trying to mislead the market over their incompetence. We highlight the Top 10 losers and contrast with Top 10 winners... 

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owen andi HM thinkingMillerKnoll marred 
by WFH uncertainty

Corp office presence <50%
Hybrid work a new norm?

 
While it's been known for a long time work-from-home (WFH) is reducing office occupancy, and therefore office suppliers' sales, Seeking Alpha analysts were surprised that it was specifically referenced by ceo Andi Owen, during furnituremaker MillerKnoll's latest earnings call, as one of the reasons orders remain weak.

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Screen Shot 2022 11 27 at 1.08.32 PM'Shrinkf l a t i o n'
deceit exposed

Brandmakers downsize
quantity & inflate prices


Meet the man on a mission to expose sneaky price increases. Edgar Dworsky (pic) has become the go-to expert on 'shrinkflation' where products or packaging are manipulated so consumers get less for their money. NYTimes writer Clare Toeniskoetter went to many pharmacies and supermarkets near Boston (US) to examine product examples 

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Screen Shot 2022 11 26 at 1.55.29 PMShopify sales break
Black Friday record

Global revs exceed +15%
inflationary price increases


Shopify, 
the international specialist MCommerce platform for business supply entrepreneurs grew high double digits on Black Friday from NZ to California. Expect "Small Business Saturday' to boost revenues even further through Cyber Monday. Can ceo Tobi Lutke match relentless Amazon's delivery execution with the Deliverr partnership? 

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Screen Shot 2022 11 26 at 4.27.37 PMGerman IT group
makes 3rd acq'n

€6Bn IT reseller expands
managed services in UK


Bechtle,
the German based $6Bn in revenues, IT and managed services provider, confirmed its 3rd recent acquisition in the UK. CEO Thomas Olemotz (pic) is intent on European wide acquisitions to fuel the fast growing group...

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Screen Shot 2022 11 22 at 4.30.08 PMCan 'C a d e n c e' 
boost BOSS future?

'Leaders' conference report
Award Winners Review


UK's BOSS Federation held a combined 'Leaders of the Future' conference & 'Industry Awards' celebratory dinner tonight in Manchester. We review the conference agenda and list the winners of the featured category awards. 

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Screen Shot 2022 11 24 at 11.04.34 AMH a p p y
Thanksgiving!

To our USA readers
and families from the
Proficiency Post team


We hope everyone has a wonderful day filled with love, gratitude and great food. From the Proficiency Post family to yours, have a H
appy Thanksgiving and enjoy the Black Friday 'Football' festival between USA and England in the World Cup!

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Screen Shot 2022 11 23 at 2.51.02 PMEx-Kelway Doye
takes Total stake

Boxxe chief says "trusted
partner w huge ambition"


UK IT reseller Boxxe owner Phil Doye  (ex-Kelway/CDW) has made a minority investment in rival VAR Total Computers. Doye will now become a board member of the Kettering-based firm, which turned over £91m in fiscal 2021.

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Lores Enrique HP 22 arrogantHaughty HP inks 

PCs/Print plunge

Loses mkt share v Lenovo
Printer & ink volumes sink


Old tech giant, HP Inc's printer & ink sales volume continued to decline double digits in Q4'22, mitigated by high inflationary price hikes. PC demand weakened and still losing market share to Dell & Lenovo. Can complacent, in denial, ceo Enrique Lores really reinvent the fading force whilst laying off thousands of workers? Updated for Analysts Q&A session analysis and comment

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barry Corie bby 22Best Buy: bounce
back  b a u l k e d

Focus: sameday service to
compete w/AMZN & Target


Best Buy,
 the $52Bn electronics retailer reported declining sales & profits in Q3'23 hit by major supply issues and slow tech demand. CEO Corie Barry is focused on improving user experience and delivery speed to compete with leaders Amazon & Target. 

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Yuan Eric ZoomZoom's boom in
vidcoms bursts

Microsoft, Google & Cisco
still chasing cloud upstart


Video collaboration specialist 
Zoom's (CEO 
Eric Yuan, pic left) rapid progress subsided in Q3'23 as the WFH growth slowed right down. . The BIG question now is how can it reinvent itself, to increase its lead or will Microsoft's TEAMS overtake?

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