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  • hybrid office zoom mtg 22Furniture mkt on
    high hybrid alert!

    Corp office recovery softer.
    Strong WFH demand slows


    Furniture Market Review Q4'22-23: Covid crushed the corporate furniture market. Leading makers still report -30% demand declines compared with the 2019 norm. During Covid, WFH suppliers like Amazon, Wayfair, DWR (MillerKnoll) exploded with record revenues, now normalizing. We review leaders disappointing results and the new hybrid work developments accelerating the wellness & ergonomics movement e.g. Fellowes. Updated for Steelcase/MillerKnoll

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  • Emperor no clothes 23Old OP Emperors

    have no clothes!

    Trad product sellers outed
    by productivity srvcs shift


    There's been much recession talk recently: macro economic headwinds, high inflation, depressing optimism. How much is real given the huge prices boost on lower volumes? Whilst ex-leaders eg. Acco, HP, Newell, 3M & VOW decline despite complacent commentary, progressive players reinvented to meet the 'personalized productivity service' needs of users. We highlight losers and the big winners..Complete

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  • resilient leaders 23Bouncebackability
    Index Leaderboard

    Q4'22 analysis highlights
    resilient Winners v Losers


    Reports are all in for Business Supply players in Q4'22. Predictably they show inflated profits but weak sales recovery v pre-Covid 'norm' Q4'19. Proficiency Index reports the Leaderboard of makers, wholesalers & dealers' 'Bouncebackability' performance. It covers 100 leading paper & printer makers, hygiene, foodservice and packaging suppliers, OP/furnituremakers and retailers Updated

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  • Screen Shot 2022 12 09 at 2.14.03 PMHealthy Hygiene
    market normalizes

    Who won/lost market share?
    Price inflation average +12%


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q4'22 analysis is almost complete with brand volumes slowing, boosted by double-digit price hikes. Updated for KPTissue, Sappi & Suzano. Diversey delayed to 22Mar

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  • women marketeers top 9 jul16Top 50 Women
    Marketers 2023

    Leaders in creativity, sales,
    brand growth performance


    Marketing to businesses by brandmakers & resellers was traditionally dominated by men. As we celebrate International Women's Day, Proficiency Index recognises the most successful women leaders. This is 16th edition of 'Top 50 Women in Business Supply', the market's real growth achievers, including new entrants from progressive independent dealers.

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WeWprk Neumann McKelveyThe phenomenal
rise of WeWork

Inside the world leader
in co-working spaces

 
Last week we met with WeWork's Luca Gualco at the Bisnow's'Office of the Future' event in Boston. On Friday we tour their co-working spaces at South Station and SeaPort. We profile its progress

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salespeople touch csrsWhat's next: an
uber salesforce?

On-demand talent
selling productivity
services to the CFO 

 

The everything on-demand economy may have no limits in the new digital world. Amazon, Uber, AirBnB and Zillow are now overtaking conventional service channels. Next: the on-demand salesforce?

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sitting woman smokingStand up for
Productivity!

Neocon 2015 Preview:
'Sitting is new smoking'
movement hotting up


The sit/stand ergonomics revolution is a powerful movement. Why then do furnituremakers waste money advertising in trade mags with lifeless images, whilst upstarts e.g. Varidesk/Stir communicate directly with users? Later today

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dell michael smile lrWhy Dell wins

& HP hype fails

A contrast in ownership
v selfish, hired help spin


We are grateful to Tech Guru's Rob Enderle for his insight and analysis of Dell's DAAC conference and preview of HP Discover event this week. 

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Lucy mobile montage v3"Mobilize your
webstore plse"

Lucy wants to buy local
but are dealers ready?


The mobile is now the preferred shopping channel for the majority user choosers. 31% (44% for businesswomen) of web traffic is now via mobile, with more shopping or info searching. Updated 

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sargent staples ship steers stormy watersStaples stalled;
Sargent surges

CEO pay survey shows
market winners & losers


Boston Globe highlighted the mismatch between Staples struggles and the rising compensation of CEO Ron Sargent.  The comparison may not be fair. We review and highlight more alarming discrepancies. Updated

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siloed functional orgBeware sick
silo syndrome!

Create customer focused
units not functional funk


A new report highlights structural problems in an alarming number of large businesses with 'siloed' navel gazing, self centred functional thinking the main problem

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Bubble marketsBaseless bubble
babble persists 

Does economic data fail
to tag freelancing shift?


In an interview with Goldman Sachs,Yale professor Robert Shiller said there is a "bubble element" to the stock market. But how does economic data recognise the huge rise in start-up entrepreneurs and new tech-Uber driven personal  productivity?

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lucy snacking officeThe call for
well-being

Mindful snacking drive
by Mondelez on course

 


Mondelēz International has made strides in its effort to empower consumers to snack mindfully and is on track with its Better Choices sales drive...

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costolo dick twitter stress1Costolo caught
in the headlights

Twitter chief agitated &
defensive at CodeCon 

 


Twitter CEO Dick Costolo is behaving like a 'deer in the headlights'. His appearance and mannerisms show increasing signs of stress as he repeatedly defends his tenuous tenure...

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