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  • hybrid office zoom mtg 22Furniture mkt on
    high hybrid alert!

    Corp office recovery softer.
    Strong WFH demand slows


    Furniture Market Review Q4'22-23: Covid crushed the corporate furniture market. Leading makers still report -30% demand declines compared with the 2019 norm. During Covid, WFH suppliers like Amazon, Wayfair, DWR (MillerKnoll) exploded with record revenues, now normalizing. We review leaders disappointing results and the new hybrid work developments accelerating the wellness & ergonomics movement e.g. Fellowes. Updated for Steelcase/MillerKnoll

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  • Emperor no clothes 23Old OP Emperors

    have no clothes!

    Trad product sellers outed
    by productivity srvcs shift


    There's been much recession talk recently: macro economic headwinds, high inflation, depressing optimism. How much is real given the huge prices boost on lower volumes? Whilst ex-leaders eg. Acco, HP, Newell, 3M & VOW decline despite complacent commentary, progressive players reinvented to meet the 'personalized productivity service' needs of users. We highlight losers and the big winners..Complete

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  • resilient leaders 23Bouncebackability
    Index Leaderboard

    Q4'22 analysis highlights
    resilient Winners v Losers


    Reports are all in for Business Supply players in Q4'22. Predictably they show inflated profits but weak sales recovery v pre-Covid 'norm' Q4'19. Proficiency Index reports the Leaderboard of makers, wholesalers & dealers' 'Bouncebackability' performance. It covers 100 leading paper & printer makers, hygiene, foodservice and packaging suppliers, OP/furnituremakers and retailers Updated

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  • Screen Shot 2022 12 09 at 2.14.03 PMHealthy Hygiene
    market normalizes

    Who won/lost market share?
    Price inflation average +12%


    Hygiene is now #1 business supply category alongside technology. Progressive business suppliers: brandmakers, dealers have pivoted into hygiene, safety, foodservice & packaging, WFH-tech & wellness services. Proficiency Index Q4'22 analysis is almost complete with brand volumes slowing, boosted by double-digit price hikes. Updated for KPTissue, Sappi & Suzano. Diversey delayed to 22Mar

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  • women marketeers top 9 jul16Top 50 Women
    Marketers 2023

    Leaders in creativity, sales,
    brand growth performance


    Marketing to businesses by brandmakers & resellers was traditionally dominated by men. As we celebrate International Women's Day, Proficiency Index recognises the most successful women leaders. This is 16th edition of 'Top 50 Women in Business Supply', the market's real growth achievers, including new entrants from progressive independent dealers.

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Envoy futureFEMSA's Envoy:  
'For Sale' options?

VC/MBO Spinoff? IPO? Sale
e.g. BradyIFS? Stick v twist?


FEMSA 
the $27Bn Mexican based convenience store & fuel station chain (Oxxo) shocked business supply markets in mid Feb, stating it was "exploring strategic alternatives" over its $2Bn+ Envoy rollup of US hygiene and packaging resellers. We update on the strategic options available (Report 22Feb'23). We fear this will not play out well and see major difficulties ahead... 

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Screen Shot 2023 03 29 at 1.05.05 AMHigher Hygiene,
Heightens Health 

Call for 'Clean' campaign
to drive wellness: eyecare
air quality & ergonomics


National Cleaning Week
(Mar26-Apr1'23) largely focuses on surfaces. Covid heightened awareness of a cleaner environment... everyday, not just surfaces. Perhaps now's the time to broaden the scope of 'cleaning' to higher hygiene? Hygiene embraces worker wellness inc. better air quality; elevating ergonomics: better lighting; reducing eye strain and wrist RSI etc. Improving health, improves productivity! Later today

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Screen Shot 2021 04 07 at 6.24.12 PMIs Shopify really
catching Amazon?

Rising rivals like Walmart
only a fraction of Godzilla


Many Seeking Alpha analysts have highlighted the rapid growth of Shopify, the MCommerce platform provider. even suggesting it is catching Amazon. Reality check! Yes its grew its Gross Merchandise Value (GMV) 3X since 2019 compared with Amazon's 2X, but it's still a fraction of Godzilla's $1Tn volume. We analyse the analysts' numbers...

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businessman to Lucy shiftB2B buyer journey
is obsolete. Fix it!

Rethink the funnel! Refocus
on hybrid B2User-chooser


B2B marketing is intellectually stretching and probably dying! This is not helped by legacy thinking holding many B2B marketers back. Prime example: the concept of a “funnel” – assuming a central buyer, is redundant. Business supply buying has shifted to hybrid working 'user chooser' WFH/WFA executives 

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Screen Shot 2023 03 22 at 7.54.17 PMHollowing Offices:
a real space crisis!

Vacancies rise to >20% as
corp v workers disconnect


The stalled recovery of the office market in the aftermath of Covid has created a deep divide between employers and employees expectations on future hybrid work needs. 'O f f i c e l e s s'  trends are increasing rapidly with realtors challenged by a declining market and changing space configurations eg. new cafes to attract workers. How do the top firms CBRE, JLL, C&W view 2023/24? We investigate and comment...Updated

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bezos racing ahead rivalsDo AMZN analysts
discount assets?

'BuywPrime' success tests
signify biz resellers growth


All the press talk recently about Amazon has been negative: -27000 job cuts? Slower AWS growth? Slowing ecommerce, competitors catching up? Stalled Fulfilment Centre plans? Wishful thinking maybe? It's still winning market share across the board and perhaps readjusting itself for another big growth push? New developments are a Prime example!

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Emperor no clothes 23Old OP Emperors

have no clothes!

Trad product sellers outed
by productivity srvcs shift


There's been much recession talk recently: macro economic headwinds, high inflation, depressing optimism. How much is real given the huge prices boost on lower volumes? Whilst ex-leaders eg. Acco, HP, Newell, 3M & VOW decline despite complacent commentary, progressive players reinvented to meet the 'personalized productivity service' needs of users. We highlight losers and the big winners..Complete

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Screen Shot 2023 03 07 at 1.28.15 AMNewell nears nadir;
writing on the wall?

Typical Ravi rhetoric diverts
from core strategy failings?


Newell Brands,
 the
 $9Bn house of business & consumer brands, sales volume plummeted in home, commercial & writing products during 2022. Ex-Max Ravi Saligram is retiring as ceo, guilty of 'fiddling while the house burns', with market cap plunging -40% over the last year. What confidence is there that new boss Chris Peterson can break the 'same as the old boss' maxim? We comment....

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Screen Shot 2023 03 05 at 3.04.22 PMThe $2B Question:
Who are u at Work

Personality tests revival for
new era of hybrid working 


Employers are finding personality tests, measuring how employees think and feel, more useful than ever while navigating hybrid work. "But the tests are not always up-to-date " writes NYTimes' Emma Golldberg. How do leading assessors meet the challenge of a new office culture measuring engagement, satisfaction, collaboration, productivity? We discuss...

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elisman boris acco slipsDownsizing Acco
accepting defeat?

"Happy" ceo cites inflation,
economy not dud strategy?


'OPI Talk'
interviewed Acco ceo Boris Elisman last week after disastrous Q4'22 results: down -30% in OP volume v pre-Covid norm Q4'19. The "Happy with our strategy" chief blamed inflation, economic uncertainty, Ukraine war, as key factors, yet hardly mentioned terminal OP decline as a cause for major downsizing activity. Moreover, he ignored price inflation as a huge positive? Tomorrow

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not yesterday's news tomorrow."

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