Immediate gratification is what customers want. People, consumers and businesses are now used to perfectly executed services — ordering via mobiles (70% at Amazon), with rapid delivery and brilliant customer service writes DHL Express' CEO Ian Wilson
High Performance
The Food & Beverage (FaB) supply to business market continues to grow at +4%/pa compared with a -10%/pa decline in the OP industry. Progressive resellers are seizing the opportunity to add hygiene, foodservice & packaging supplies to their single source business supplies strategy. One of the main FaB wholesalers is Vistar (parent PFG). We profile its progress inc. interview w/chief Pat Hegarty
Purell's pure
Effective 1 Jan GOJO Industries, the Purell hygiene brand maker, named Carey Jaros as CEO. We interview Carey about her plans to accelerate the growth of the 'Purell Solution', to holistically fight the spread of illness causing germs. Tomorrow
AMZN Everything
20 years ago, Amazon opened its 'Everything Store' for anyone who wanted to sell something. Then it began demanding more out of them writes NYTimes Karen Weise. 2019 may go down as the year it lost control of its business & partnerships with 10 own goals conceded
Computacenter's
UK top tech reseller Computacenter’s UK MD Neil Hall (pic left) talked with CRN about topping 'TheTop VARs 2019' list; the strength of the IT market and why he never looks more than 2 years ahead
CCS Media sales
UK's leading independent office dealer CCS Media will break through the £250m ($300m) revenue this year. Another year of powerful double digit growth. We speak with CEO Terry Betts about the investment in people development and results... On Monday
Staples' Worklife:
Last week we visited Joanne Harris, Chief Commercial Officer of Staples Business Advantage who joined from consumer brand powerhouse P&G almost a year ago. We discussed the new vision, strategy & differentials the new team will bring to the busines supply market. Updated
Nestlé's virtuous
Nestlé, the #1 world food company is trying to show it can be environmentally sustainable and still make money. Activists are skeptical says NYT's Jack Ewing. Can it overcome a corporate history of false brand promises e.g. Camel, Amazon, Coca Cola, Gillette & VW?
MDLZ: Healthy
Food & snacking giant Mondelēz International has released its first 'State of Snacking' report on the rising global consumer snacking trends compared with sit down meals. We analyse and comment on The Harris Poll prepared study...
Complete ramps
UK #1 independent OP dealer Complete Business Solutions has tripled sales in the past 5 years to reach $150m (£120m). We discussed progress of latest acquisition Bluefish and plans for more buys and brand integration with CEO Rich Coulson...Updated
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not yesterday's news tomorrow."
